Question 1

What is Tank on Wheels?

Accepted Answer

Tank on Wheels is an on-demand water-delivery platform that connects customers who need water with approved tanker drivers and water stations. It works similarly to a ride-hailing service, but for water delivery — you place an order, get matched with a nearby provider, and track the delivery live from your phone.

Question 2

How do I order water?

Accepted Answer

Download the Customer App, create an account, select the water quantity you need, confirm your delivery location on the interactive map, review the automatically calculated price, and place your order. You will receive notifications as a provider is assigned and your delivery progresses.

Question 3

Can I track the driver?

Accepted Answer

Yes. Once a provider accepts your order, you can track their location in real time on the in-app map. You will also see an estimated arrival time and receive push notifications at key stages of the delivery.

Question 4

How is the delivery price calculated?

Accepted Answer

Pricing is calculated transparently based on the water quantity selected and the delivery distance. You see the full price before confirming your order — there are no hidden fees.

Question 5

Which payment methods are supported?

Accepted Answer

The platform supports multiple payment methods, which may include card payments (Visa, Mastercard), mobile money options, digital wallets, and cash on delivery. Available methods may vary by region and app version.

Question 6

Is cash on delivery available?

Accepted Answer

Yes, cash on delivery is a supported payment option. You can choose it during checkout if you prefer to pay the provider directly upon delivery.

Question 7

How do I register as a driver or water station?

Accepted Answer

Download the Driver / Water Station App and complete the registration process. You will need to submit identification documents, vehicle or business details, and relevant licences. Once your application is reviewed and approved by the admin team, you can go online and start receiving orders.

Question 8

Why does a provider need admin approval?

Accepted Answer

Admin approval ensures that every provider on the platform meets quality and safety standards. This verification step helps protect customers and maintains the reliability of the delivery network.

Question 9

Is the app available on Android and iPhone?

Accepted Answer

Yes. Both the Customer App and the Driver / Water Station App are available for Android and iOS devices. You can download them from the Google Play Store and the Apple App Store.

Question 10

How do drivers manage commission or outstanding balances?

Accepted Answer

Drivers can view their earnings, commission details, and any outstanding settlement balances directly in the app. Outstanding dues from cash-collected orders must be cleared before starting a new delivery shift.

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